Webinar Replay: Behind the 5-Star Rating – How to deliver a great customer experience

Watch the replay of our webinar Behind the 5-Star Rating: How to deliver a great customer experience with Markéta Bláhová and  Ioan Gheordanescu of the travel startup Daytrip, moderated by Maria Stoyanova.

In this webinar we hear from: 

Markéta Bláhová is the co-founder and COO of Daytrip. Before that, she worked as a leader of social marketing team for a major Czech digital agency where she was taking care of the accounts of big corporate clients.

Ioan Gheordanescu, Customer Support Manager at Daytrip. Before joining the company, he fought forest fires in Canada. In 2016, the volunteer group he founded raised the most funds in a single day in the history of the Forest Without Borders national charity.

Catch the webinar recording below:

Key Takeaways

• Building a great support team
• Principles to exceed customer’s expectations
• How to make your business feedback driven
• It is not about the number, it is about the learning

About Daytrip

Daytrip offers convenient door-to-door service with English-speaking drivers and curated selection sightseeing stops on the way so travellers can experience more of the local sights and culture.

As a start-up focused on disrupting intercity transportation for travellers in more than 60 countries on 4 continents, Daytrip’s customer support team needed to buy into their vision of turning a formerly bad experience for travellers into a fun and memorable one.

They’re proud to say that, after 2,100+ TripAdvisor reviews (99.3% positive) and three annual Certificates of Excellence in a row, the team has more than lived up to their ambition.

– Thank you Markéta and Ioan for sharing these insights!

Join future webinars on Travel Massive LIVE.